Returns and Exchanges
This return and refund policy indicates the context in which you are eligible for a return and/or a refund on your order. This policy covers our online sales.
If you have any question that is not covered by this policy, you may contact our customer service and support team directly through live chat or email.
Start a Return
How many days do I have to return my item?
We understand you might change your mind. As such, you can return any unworn, unwashed clothing for a full refund, not including shipping within 45 days of delivery. The 45-day window starts on the day you effectively receive the item at your delivery location. Custom orders may not be returned. Returns/Exchanges are NOT accepted for Clearance items. Once we are notified of your intent to return an item, we will issue a return authorization and you will have 14 days to complete the return to us.
Do I need to cover the return shipping cost?
Yes, unless the reason for the return is due to an error by ddiarte. If you are returning your items on your own volition, you may choose the carrier of your choice to return your items to us.
What type of refund can I expect?
If you return your order within the 45-day window, we will refund your purchase total (less shipping) to your original payment method or by store credit at ddiarte.com. You will have the option to choose which refund method you prefer in the returns portal.
When will I receive my refund?
In most cases, we will proceed with the refund within 48hrs of receiving your returned products. We might, however, delay the refund if we need further information from you. We will initiate contact via email in those cases.
For any question regarding our return policy, please reach out to our customer service team through live chat or email.
ddiarte reserves the right to update these policies at any time without notification to the customer.